PRIVACY POLICY

1. Scope and who we are

This Privacy Policy applies to the websites, forms, messages, and services operated under the Ultimate Door of Palm Beach brand, aka Ultimate Doors of Palm Beach, INC. and related operations of Mosaic Windows and Doors , LLC (collectively, “we,” “us,” “our”), including our websites and any embedded forms (including forms provided through third-party platforms).

If a contract, proposal, or specific written agreement provides different privacy or confidentiality terms for a particular project, that agreement controls for that project.

2. Information we collect

We collect information in three ways: (a) you provide it, (b) we receive it automatically, and (c) we may receive it from partners involved in your project.

2.1 Information you provide directly

• Contact details (name, email, phone number, address, project location).
• Project details (plans, measurements, photos, preferences, timelines, budget ranges, design notes).
• Communications (emails, texts, calls, form submissions, messages, meeting notes).
• Scheduling and service details (appointments, access instructions, site conditions).

2.2 Information collected automatically

• Device and usage information (IP address, browser type, pages viewed, referring pages, approximate location based on IP).
• Cookies and similar technologies (see Section 6).

2.3 Information from others

• Architects, designers, builders, estate managers, or authorized representatives working with you.
• Service partners needed to complete your request (for example, scheduling or installation coordination).

3. How we use information

We use information for the following business purposes:

• Provide services: respond to inquiries, provide quotes, design guidance, and coordinate consultations, manufacturing, delivery, installation, service, and warranty support.
• Communicate: send confirmations, updates, changes, and required notices.
• Improve: understand what content is useful and improve our website, offerings, and client experience.
• Protect: prevent fraud, secure systems, enforce agreements, and protect our clients and operations.
• Legal/compliance: comply with applicable laws, respond to lawful requests, and maintain business records.

4. Marketing and communications

We may use your information to send marketing communications about our services, new offerings, project inspiration, or updates. If you prefer discretion (totally reasonable), tell us and we will treat your communication preference as a priority.

• You can opt out of marketing emails by using the unsubscribe link (if included) or emailing us.
• You can opt out of marketing texts by replying STOP (where applicable) or contacting us.
• We may still send non-marketing messages that are service-related (for example, scheduling, warranty, and safety notices).

5. Sharing and disclosures

We do not sell your personal information. We may share information only as needed for legitimate business purposes, including:

• Service providers (“processors”): companies that host our website, run forms/CRM tools, email/SMS platforms, analytics, security, and other business operations (they may access data only to perform services for us).
• Project partners: architects, builders, designers, estate managers, or others you authorize to work on your project.
• Legal and safety: if required by law, subpoena, court order, or to protect rights, safety, and property.
• Business transfers: if we undergo a merger, acquisition, or asset sale, information may be transferred as part of that transaction (with appropriate safeguards).

6. Cookies, analytics, and tracking

We use cookies and similar technologies to operate our website and understand performance. This may include tools like analytics services and advertising pixels. These tools can collect device identifiers and browsing activity on our site.

You can control cookies through your browser settings. Blocking some cookies may affect site functionality.

7. Security and confidentiality

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, and destruction. No system is perfectly secure, but we build our processes with the assumption that discretion is part of the product.

If there is a security incident that affects personal information, we will evaluate it promptly and take appropriate steps, including notification where required by law. Florida law includes specific timing standards for breach notices in many cases.

8. Data retention

We retain information only as long as reasonably necessary for the purposes described in this policy, including maintaining records for service, warranty, legal, accounting, and dispute resolution needs. We may retain certain information longer where required or permitted by law.

9. Your privacy rights

Depending on your state of residence, you may have rights such as: access to information, correction, deletion, and opting out of certain processing (including some targeted advertising). California also has specific notice and choice expectations for privacy policies and consumer rights disclosures.

To make a request, email us. We may need to verify your identity before fulfilling a request to protect you from unauthorized access.

Do Not Sell

We do not sell personal information. If your state defines certain disclosures as “selling” or “sharing,” you can contact us and we will take reasonable steps to honor applicable opt-out rights.

10. Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us and we will take appropriate steps.

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top reflects the most recent version. If changes are material, we will take reasonable steps to provide notice.

12. Contact

If you have questions or requests related to privacy, contact us here:

This Privacy Policy is provided for transparency and operational clarity.